Unit 3 On the PhoneWord

　　Vocabulary 有声资料，文字+录音 / 读出来 真题，名人演讲，教材mp3Listening 听足够长的时间 Comfortable posture Dictation 课本录音，听写一个段落，复述其它段落

　　Unit 3 On the Phone

　　Useful Sentence PatternsAnswering the phone Hello, 84715167. Good morning. Grant Hotel/Reception/Susan Park speaking. May I help you?/Can I help you? Asking to speak to sb. Hello. Is Mr. Smith in, please? May/Could/Can I speak to Mr. Smith please? I’d like to speak to Mr. Smith please.

　　*Asking the caller to identify himself or herself Is that Mary speaking? May I know who’s calling please? Who’s that?/Who’s calling, please? 询问对方是谁时，不可用 “Who are you?”或 “Are you …?”,而要用 “Who’s that?”或 “Is that …?” *Identifying yourself This is Alice Jones (speaking/from ABC). 回答对方提问或要自我介绍，表示“我是…”时， 不用“I’m…”,而用“This is…”或“It’s…”。

　　1) If you are the person wanted Speaking. This is he/she. You’re speaking/talking to him/her. 2) Asking the caller to wait for a moment/hold the line Hold/Hold on, please. I’ll put you through. One moment, please. Let me see if he’s here. A) If someone is available Mr. Smith, there is a call for you/you have a phone call/you are wanted.

　　B) Asking the caller to leave a message if someone isn’t available Sorry, he’s not here/available right now. would you like to leave a message? He’s in a meeting right now. May I take a message for you? He is on holiday at the moment. Can I help you?

　　Leaving a message Please tell him/her Carol called. Please ask Mr. Smith to call me back/return my call. Please tell him/her to phone 68197056. Stating purposes I’m calling about the new equipment. I’m ringing to tell you that I’m coming to Guangzhou on business next Tuesday. *If you don’t want to leave a message No, thanks. It’s nothing important. I’ll call back later. It’s nothing urgent. I’ll call him/her again. Thank you, good-bye.

　　Exercise: Making an Appointment speaking It’s afraid pen handy moment Would you mind as in Bravo Thanks for

　　Watch the video clip and write down the missing information to complete the telephone conversation.

　　Leaving a message A: Hello. International Sales. B: Hello. This is Mr. Shows here, calling from England _________________________________. A: Yes, Mr. Shows. _______________________? Who do you want to speak to B: I’d like to speak to Mr. Mathews. A: Fine. Hold the line, please . I’m connecting you now.

　　Who is calling, please C: Hello. Mr. Mathews office. __________________? B: This is Mr. Shows, calling from England. _____________________________? Can I have a word with Mr. Mathews C: I’m afraid Mr. Mathews i

　　sn’t available. He’s gone to Hong Kong on business for a few days. B: When do you expect him back? C: He’ll be back on Friday afternoon. Is it urgent? B: Yes. C: ________________________? Can I take a message for him B: Yes, please. Will you tell him that we’ve just received your sample of the new assembling coffee table, and we’re quite happy with it.

　　C: Sure. It’s very kind of you to say so. ___________________________? Can we expect an order from you B: That’s why I’m making the call. Please tell Mr. Mathews we’re quite happy with the quality and design of the table, but the price is too high. __________________________. We need some negotiation on it C: OK, Mr. Shows. Anything else? B: One more thing. Please ______ inform Mr. Mathews that I won’t be able to get to your company that early this Saturday because of the rail strike. It will probably be afternoon before I arrive. C: No problem. I’ll give him the message. B: Thanks. C: You’re welcome. Goodbye.

　　Text A How to Answer a Phone Call

　　-- Telephone Etiquette for the Called Party

　　Check Whether You Know1. It doesn’t matter that you leave the phone ringing for a long time without picking it up. ( F ) 2. It is wrong to identify yourself when you are answering the phone. ( F ) 3. You’ll need to understand how to transfer calls internally and you should also keep a pen and pad handy so you can jot down details of the call. ( T )