B级英语口试

饭店英语B级考试模拟

口试模拟题

1. The Restaurant Manager has explained to you the job of a hostess in the restaurant.

Repeat his or her words about the job.

You will be a hostess, greeting and seating the guests. In some cases you may take drink orders for repeat customers.

2. You are asked to explain the dishes on a menu to the guest, what information about the dish should be included? Explain it with an example.

“Shui Zhu Yu” is fish slices in spicy soup.

Stir-fried green beans are called “Si Ji Dou”. That dish is very popular.

There are many styles of Chinese food, including Cantonese, Shanghainese, Hunan, Sichuan, and Northern style which you often see in Shanghai.

I can also recommend a stir-fried tofu dish called “Jia Chang Dou Fu”. It is a home-style tofu dish with some vegetables.

3. Explain what to do when taking dessert order for the guest.

Give the dessert menu to the guest, and recommend some desserts to them.

Bread Pudding is sweet bread with raisins backed in an egg pudding mix.

Chocolaty dessert like Black Forest Cake and it is served with whichever cream or ice cream.

Ask the gests about drinks such as tea and coffee.

4. Explain to a guest what a cocktail is and how it is made.

Long Island Ice Tea: tequila, white rum, vodka, gin, triple sec, lemon juice, sugar and cola.

Fruit Juice Cup: champagne, dark rum, orange juice, lemon juice, pineapple juice, sugar and ginger ale. Manhattan: a classic drink with Canadian whiskey, vermouth and angostura bitter.

The cocktails are served either straight up or with ice.

饭店英语B级考试模拟

5. Explain to a guest what a non-cocktail is and how it is made.

Bora Bora: Pineapple juice, dry ginger ale, grenadine and lime juice.

Fruit Cocktail: orange, grapefruit, passion fruit, lime, mango and pineapple juice, with just a little kiwi fruit syrup in it.

Magic Island: pineapple juice, grapefruit juice and coconut cream, with a little grenadine and whipped cream.

6. Explain to a guest the Continental Breakfast / American Breakfast / English Breakfast / Chinese Breakfast. 1. Choice of chilled juice or fresh fruit in season

2. Toast or breakfast rolls, with butter and jam

3. Tea or coffee 1. Choice of chilled juice or fresh fruit in season

2. Two fresh eggs of any style with ham, bacon, or sausage

3. Breakfast rolls with butter and jam

4. Tea or coffee 1. Choice of chilled juice or fresh fruit in season

2. Cereals

3. Two fresh eggs of any style, with ham, bacon, or sausage

4. Toast with butter and jam

5. Tea or coffee 1. Four kinds of pickles

2. Congee, porridge

3. Steamed dumplings with meat or with sweetened bean pastes

4. Steamed rolls

5. Soy bean milk and fried doughnuts or boiled noodle with pork shreds

饭店英语B级考试模拟

7. When a customer is booking a meal with a special event, what other information do you need to get besides the requirement for food.

1. The arriving time

2. The number of people of dinning

3. Smoking or non-smoking table

4. The need of the cake

5. Take the guest’s name and phone number

8. What are the first things to be clarified before taking the booking for a table and why?

The first thing need to be clarified is when the guests plan to come to have dinner as the waiter or the waitress need to check whether there is tables available or not.

9. What’s the difference between Sichuan dishes and Shanghai dishes?

Generally speaking, Sichuan dishes are spicier than Shanghai dishes. Sichuan dishes use many pepper and chili sauce. On the other hand, Shanghai dishes are sweeter and lighter than Sichuan dishes as it use a lot of sugar.

10. How do you explain to the guests when there is something wrong with the bill they paid?

I am sorry to say that our bill detector says this 100-RMB bill is no good. We checked twice and twice it caused an alarm on the bill checking machine. There could be many reasons; for example, the ink is old or there is a stain on it. In any case, I am sorry we cannot accept it.

11. Write three ways of payment methods.

Pay in cash, pay by credit card, or put the bill on room account.

12. Why it is not necessary to leave a tip in China?

Because the service charge is included.