Competitive AdvantageWord
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Competitive AdvantageWord
Week 5: Competitive Advantage Concept of (S) Competitive Advantage Generic Strategy (Porter) Scope Focus Value Chain Value Proposition (Wiersema) Threshold/Unique Capabilities (Hamel) Implications for (Sustainable) Competitive Advantage1
The concept of competitive advantage Sustainable Competitive Advantage
Generic Business Level StrategiesSource of Competitive Advantage
Cost
Uniqueness
Breadth of Competitive Scope
Broad Target Market
Cost Leadership
Differentiation
Narrow Target Market
Focused Low Cost
Focused Differentiation3
Porter’s Generic Business Strategies (cont.) Cost Leadership– Firms with lower costs than their competitors are likely to enjoy competitive advantage if they can maintain this cost advantage over time. – Firms pursuing this strategy will seek to exploit economies of scale and experience by maximizing sales volume.
Porter’s Generic Business Strategies (cont.) Cost Leadership (cont.)– Probably most effective in those industries or markets price is most important factor (over service, technology, or product characteristics). – Successful cost leaders develop competitive advantage by offering of comparable quality at lower prices than most industry competitors. Not the same as selling cheap merchandise or products perceived as inferior.
Porter’s Generic Business Strategies(cont.)
Cost Leadership (cont.)– Successful cost leader does not always have to offer lowest prices. Customer perception is most important factor.
– Firms following this strategy will seek to maximize market share.
Porter’s Generic Business Strategies (cont.) Cost leadership strategies are characterized by:– Capital-intensive manufacturing or production processes that reduce labor costs; – Process engineering skills that are aimed at lowering production costs; and – Products designed to be manufactured easily and products which share many common components. Leaders have developed sophisticated materials procurement and inventory management systems. Leaders usually have low-cost distribution systems.7
Porter’s Generic Business Strategies (cont.) Firms which want to pursue cost leadership strategies should emphasize:– Economies of scale – Tight control on cost, overheads; labour
Value chain concept is useful tool for managers using this strategy.
Porter’s Generic Business Strategies (cont.) Differentiation strategy– These firms aim to serve the segment of market by offering products/services that are perceived as unique. Likely to work best with products/services that lend themselves well to differentiation.– Even commodities can be differentiated: Morton’s salt.
Porter’s Generic Business Strategies (cont.) Differentiation strategy (cont.)– It is the perception of differences that is most important -- not the actual characteristics of competing products. Customer pe
rceptions can be fragile and short-lived.
– Firms must develop strong marketing capabilities and a reputation for quality or uniqueness.
Porter’s Generic Business Strategies (cont.) “Stuck in the Middle”– Porter argued that some firms do not pursue any viable business strategy -- thus, they are stuck in the middle. – This happens for two reasons: They fail to pursue successfully any of the generic business strategies. Firms might attempt to pursue more than one generic strategy.
Generic Strategies of Companies in Various IndustriesIndustry AirlineAutomobile
Cost Differentiation Leadership Southwest/Ry an Air Kia Wal-Mart Timex American GM Waitrose Seiko
Focus Kiwi RollsRoyce Starbucks Rolex12
Retailing Watches
Limits of Differentiation (cont.) Differentiation strategies can be threatened by a number of factors:– Private-label and store brand competition are serious threats. – Discounting. – Gradual commoditization. Companies fail to invest in maintaining brand image.
Concept: Company Value Chain A company’s business consists of all activities undertaken in designing, producing, marketing, delivering, and supporting its product or service All these activities that a company performs internally combine to form a value chain—so-called because the underlying intent of a company’s activities is to do things that ultimately create value for buyers The value chain contains two types of activities– Primary activities (where most of the value for customers is created)– Support activities that facilitate performance of the primary activities
Value Chain FrameworkFirm InfrastructureSupport Activities
Human Resource Management Technological Development Procurement Operations
Outbound Logistics
Marketing Sales
Inbound Logistics
Service
Primary Activities
Example: Value Chain Activities for a BakeryPrimary Activities Supply chain management Recipe development and testing Mixing and baking Packaging
Support Activities Quality control Human resource management Administration
Sales and marketing Distribution
Value Creating Activities common to a Cost Leadership Business Level StrategyCost Effective MIS Systems
Firm Infrastructure
Simplified Planning Practices to Reduce Planning Costs
Relatively Few Management Layers to Reduce Overhead
Support Activities
Consistent Policies to Reduce Turnover Costs
Human Resource Management Technological DevelopmentDelivery Schedule Small, Highly that Reduces Trained Sales Costs Force Investments in Technology in order to Reduce Costs Associated with Manufacturing Processes
Effective Training Programs to Improve Worker Efficiency and Effectiveness
Easy-to-Use Manufacturing Technologies
Systems and Procedures to find the Lowest Cost Products to Purchase Raw Materials
Frequent Evaluation Processes to Procurement Monitor Suppliers’ Performances Effective Product In
stallations to Reduce Frequency and Severity Products Priced to of Recalls Generate Sales Volume National Scale Advertising
Operations
Outbound Logistics
Selection of Low Cost Transport Carriers
Located in Close Proximity with Suppliers
Policy Choice of Efficient Order Plant Technology Sizes Organizational Learning
Interrelationships with Sister Units 17
Primary Activities
Marketing Sales
Inbound Logistics
Highly Efficient Efficient Plant Systems to Link Scale to Minimize Suppliers’ Products Manufacturing with the Firm’s Costs Production Timing of Asset Processes Purchases
Service
Choices that Drive CostsEconomies of scale Product features
Asset utilizationCapacity utilization pattern - Seasonal, cyclical Interrelationships - Order processing and distribution Value chain linkages - Advertising Sales
PerformanceMix variety of products Service levels Small vs. large buyers Process technology Wage levels Product features
- Logistics Operations
Hiring, training, motivation 18
Three Key Questions 1 2 3 How can an activity be performed differently or even eliminated? How can a group of linked value activities be regrouped or reordered?
How might coalitions with other firms lower or eliminate costs?
Gallo sold wine through grocery stores rather than liquor stores because they were more efficient distributors 19
Why Do Value Chains of Rivals Differ? Several factors give rise to differences in value chains of rival companies– Different strategies – Different operating practices – Different technologies – Different degrees of vertical integration
– Some companies may perform particular activities internally while others outsource them
Differences among the value chains of competing companies complicate task of assessing rivals’ relative cost positions20
Strategy: Value DisciplinesProduct Leadership (best product)
Operational Excellence (low cost producer)Ref: The Discipline of Market Leaders, Michael Treacy Fred Wiersema; 1995
Customer Intimacy (best total solution)21
Strategy: Value DisciplinesOperational Excellence Competitive price Error free, reliable Fast (on demand) Simple Responsive Consistent information for all Transactional Product Leadership New, state of the art products or services Risk takers Meet volatile customer needs Customer Intimacy Management by Fact Easy to do business with Have it your way (customization) Market segments of one Proactive, flexible
Fast concept-tocounterNever satisfied obsolete own and competitors' products Learning organization
'Once and Done'
Relationship and consultative sellingCross selling22
Sample KPIs for Each DisciplineOperational Excellence Price Selection Convenience Zero Defects Growth
Product Leadership
Customer Intimacy Customer Knowledge Solutions Offered Penetration Customer Data Customer-succe
ss focus
Marketing Functionality # of Successes # of Failures Learn from key users Interdisciplinary teams Pipeline
A “Mental Model” of Competitive AdvantageDefining the businessSelect competitive strategyResource capability requirements Time, success, interconnectedness, investment
Rare, valuable. non-substitutable, difficult to imitate resources capabilities24
Questions – In your seminars Seminar case Zara
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