《秘书英语》03电话传真与电子邮件的处理Word

　　《秘书英语》03电话传真与电子邮件的处理

　　Unit 3 Phones, Faxes

　　and E-mails

　　Secretary English

　　《秘书英语》03电话传真与电子邮件的处理

　　Objectives To grasp the tips when answering a call in abusiness environment;

　　To get the students to know how to make atelephone call ;

　　To be able to write faxes and E-mailsaccording to the given information.

　　《秘书英语》03电话传真与电子邮件的处理

　　Contents Ⅰ. Lead-inⅡ. Language Points Ⅲ. Classroom Activities Ⅳ. Practical Writing Ⅴ. Exercises

　　Ⅵ. Key to ExercisesⅦ. Assignments

　　《秘书英语》03电话传真与电子邮件的处理

　　Ⅰ. Lead-in

　　A secretary is expected to receive and assisttelephone callers and deal with incoming and outgoing faxes and e-mails. After learning this unit, you are supposed to be able to grasp the basic skills of daily routines.

　　《秘书英语》03电话传真与电子邮件的处理

　　Ⅱ. Language Points1. available [ veil bl] 形容词 a. 1. 可用的,在手边的;可利用的[(+for/to)] The swimming pool is available only in summer. 这个游泳池只在夏天开放。 2. 可得到的,可买到的 Is there water available around here? 附近弄得到水吗? TV sets are available in any department stores. 电视机在任何一家百货公司里都能买到。 3. 有空的,可与之联系的 The principal is available now. 现在校长可以接见你。 4. 有效的 This film ticket is no longer available. 这张电影票不再有效。

　　《秘书英语》03电话传真与电子邮件的处理

　　Ⅱ. Language Points2. flight [fl it]名词 n.1. 飞翔,飞行[C][U] 2. (飞机的)班次;(某班次的)飞机;搭机旅行;飞机的航程[C] He completed the flight in 25 hours and 50 minutes. 他用二十五小时五十分钟飞完了全程。 Could you tell me what time Flight 212 arrives in New York City? 劳驾,二一二班机什么时候到达纽约市? 3. (飞鸟的)群;(飞机的)队[C][(+of)] I saw a flight of geese headed south for the winter. 我看到一群野鹅为越冬南飞。 4. 楼梯(或阶梯)的一段[C] They live two flights up. 他们住在两段楼梯上面。 5. (时间的)飞逝;(云等的)快速移动[U] How I wish I could stop the flight of time!

　　《秘书英语》03电话传真与电子邮件的处理

　　Ⅱ. Language Points3. convenient [k n: vi:nj nt] 形容词 a. 1. 合宜的;方便的;便利的[(+for/to)] Please come whenever it is convenient to you. 方便的时候,请随时来。 2. 近而方便的[(+for/to)] 4. Inclusive [in klu:siv] 包含的 形容词 a. 1. 包含的,包括的[(+of)] The rent is $300, inclusive of heating. 房租三百元,包括暖气费在内。 2. 包括一切费用在内的 an inclusive tour 包括一切费用在内的旅游 3. 首末日(或页码等)包括在内的[A] Read pages 25 to 50 inclusive.

　　《秘书英语》03电话传真与电子邮件的处理

　　Ⅱ. Language Points5. discount [ disk unt] 折扣

　　名词 n. [C][U]1. 折扣;打折扣 We give a special discount of 10 per cent for cash. 如用现金购买,我们给予九折优待。 2. 贴现;贴现率 3. 不全信 The author s conclusions must be taken at a discount. 作者的结论我们不应全信。 及物动词 vt. 1. 将...打折扣;将商品打去...折扣 That store discounts all its slow-selling goods. 那家商店

　　削价出售所有滞销货。 2. 将...贴现 3. 不全相信;怀疑地看待