托福阅读：挑战TIME第18期

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托福阅读：挑战TIME 第18 期

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India’s Call

【Introduction】

在印度前十年左右，呼叫中心的高薪吸引了全国成千上万的人来应聘。然而，随着
印度的毕业生和年轻的打工一族不再为工作而操心，呼叫中心从此不景气了。

【Section One】Article

Young people say it is no longer worthwhile going through sleepless nights
serving customers halfway around the world. They have better job opportunities
in other fields. The work is tiring and stressful and offers few career
advancement opportunities, says Dr. A. Sankara Reddy, head of Sri Venkateswara
College in New Delhi. In response to students' complaints, Reddy said the college
a few months ago banned call center recruiters from campus. At least a handful
of other local colleges over the last few years have made the same decision.

The complaints come at a time when the Indian information technology sector,
which includes companies that run call centers and do other outsourced work like
medical transcription and claims processing, is facing a dearth of skilled labor.
Many are opening back offices in other developing countries. India faces a
potential shortage of 500,000 professional employees in the information
technology sector by 2010, according to the National Association of Software
and Service Companies (NASSCOM), a trade group.

Although the country produces hundreds of thousands of graduates each year,
many lack the skills — in some cases, fluency in English — to be employed.
The industry is also facing "intense competition" for workers from the retail
and airline and hospitality sectors, where wages are now closer to what call
centers pay, said Kiran Karnik, president of NASSCOM. As India expands its share
of more sophisticated outsourcing like financial analysis and product research
and development, Karnik said competition for choice employees is also growing.
"As recently as four years back, the choice was pretty clear," Karnik said.
"Either you got a high-paying, good job at a call center or no job at all. Today,
not only are there other options, but they are pretty close to the call centers